LINAK^® Privacy Policy

• Your IP address, operating system, and platform, type of browser, browsing activity, and other data on how you interact with our website, such as clicks you have made on LINAK ads before visiting our webpage and/or contact forms.
• Details entered into our contact forms, such as email, name, phone number, geographical region, and other information on your enquiry that are provided by you.
• Survey and customer satisfaction, such as responses to surveys.

We collect personal data on website visitors through the use of cookies, the scope of such collection will depend on your acceptance of individual types of cookies (marketing, statistic, and preference cookies). For further information please visit our Cookie Declaration.

We use interest-based advertising of our products. If you accept marketing-cookies from LINAK when you visit our website, you may see LINAK advertising on various other platforms. We process the personal data of website visitors for the following purposes:

• To operate, improve, and optimise the performance and visitor experience of our website and services.
• To collect anonymous feedback and usage data to improve our understanding of website visitors, and to provide better and customised website services.
• To enhance security, to block possible spam, for bug fixing and technical maintenance.
• To build statistics.
• To provide personalised advertising (if marketing cookies are accepted). We and our advertising partners use social media tracking tools such as Facebook Pixel and LinkedIn Pixel.
• For compliance with legal obligations, we may be subject to.

Furthermore, in some countries, based on applicable local regulations, we can send you marketing material without you having signed up for such marketing material, however, you can at any time opt-out of such communication by unsubscribing.

The personal data collected and processed by LINAK for these purposes include:

• Personal details, such as your name and language preferences.
• Contact details, such as your (work) address, geographical region, telephone number, and email address.
• Work-related information, such as your industry, role, employer, and areas of interest.
• Information about interactions with you, such as your consent for receipt of marketing material, the effectiveness of marketing efforts, marketing preferences, product searches, and interests, and information about sales visits, events, or trade fair participation.
• Detail concerning participation in sweepstakes and competitions.
• Activity on relevant third-party platforms, such as social media (in accordance with your consents/settings on such social media/cookie consent).
• Survey and customer satisfaction data, such as responses to surveys (when not anonymous), feedback provide to LINAK or LINAK employees.
• Optimisation of marketing services, such as analysing customer demands to target advertising or providing you with information about supplementary products.
• Optimisation and development of support services.
• Compliance with legal obligations, such as marketing and data protection laws.

The personal data collected and processed by LINAK for these purposes include:

• Personal details, such as your name and language.
• Contact details, such as your work address, geographical region, telephone number, and email address.
• Work-related information, such as your industry, role, employer, and areas of interest.
• Sales-related information (to the extent that such information includes personal data), such as email correspondences, information on sales visits and participation in LINAK events, purchase/order information on pending and previous orders, quotations, delivery addresses, rebates, and incentives.
• Products information (to the extent that such information includes personal data), such as products information, datasheets, and warranty claims.
• Customer support-related information, such as email communication, call notes and details entered into contact forms.
• Transaction and financial information related to the customer (to the extent such information includes personal data), such as invoicing details, bank details, and information on credit agencies.
• Details concerning visits to LINAK (to the extent provided to or arranged by LINAK), such as visitor registration and travel documents.
• Survey and customer satisfaction data (provided that it is not anonymous), such as responses to surveys and feedback provided to LINAK.

The above-mentioned personal data will only be collected to the extent necessary and relevant to the customer relationship and interaction with LINAK. As a main rule, we collect your data directly from you or your employer when this data is provided as part of product orders or otherwise in the commercial relationship.

We use the applicable personal data to ensure a personalised customer relationship, based on your preferences and interaction with LINAK. Furthermore, we use the applicable personal data for the following purposes:

• Customer relations management, such as monitoring, analysing, managing, and supporting the ongoing customer relationship.
• Optimisation of marketing and sales activities.
• Communication purposes.
• Planning, performing, and managing the contractual relationship with the customer.
• Compliance with legal obligations, for example, related to export control and sanctions screening.

Please note that if you are a private/professional end-user of LINAK digital offerings, you should refer to the section on “End Users of LINAK Software Applications (Apps)”. With our digital offerings, we want to offer enhanced customer experience and capabilities related to our products. Some, but not all, of these digital offerings will process personal data. Some of our digital offerings only store and process data on your device and as such it will not be shared with LINAK or other third parties. The privacy policy and terms of use of the applicable digital offering will provide more detailed information on applicable data processing the applicable digital offering.

• The personal data collected may include, amongst others:
• Personal details, such as names, user ID/login, and password and language preferences.
• Contact details, such as your work address, telephone number, email address, and geographical location.
• Digital offering usage, such as your interaction with functions, product connectivity and activity, performance and diagnostics data and statistics, device type, operating system, preferences, and saved functions.
• Location data (for example for Bluetooth^® connectivity).

The above-mentioned data will only be collected to the extent necessary and relevant to your use of our digital offerings. The data we collect is collected directly from you and/or through your use of our digital offerings.

Furthermore, some of our Digital Offerings only store and process data on your device and as such this will not be shared with LINAK or other third parties. The privacy policy and terms of use of the applicable Digital Offering will provide more detailed information on applicable data processing of the Digital Offering.

The personal data collected may include:

• Personal details, such as names, user ID/login, and password and language preferences.
• Contact details, such as your address, telephone number, email address, and geographical location.
• App usage, such as your interaction with functions, product connectivity and activity, performance and diagnostics data and statistics, device type, operating system, preferences, and saved functions.
• Location data (for example for Bluetooth^® connectivity).

The above-mentioned data will only be collected to the extent necessary and relevant to your use of our Digital Offerings. The data we collect is collected directly from you and/or through your use of our Digital Offerings.

The personal data collected and processed by LINAK for these purposes include:

• Personal details, such as your name and language preferences.
• Contact details, such as your work address, geographical region, telephone number, and email address.
• Work-related information, such as your industry, role, and employer.
• Supplier-related information (to the extent that such information includes personal data), such as email correspondences, product information, information on orders, and warranty claims.
• Transaction and financial information of the supplier (to the extent such information includes personal data), such as invoicing details, bank details, and information on credit agencies.

The above-mentioned data will only be collected to the extent necessary and relevant to our business relationship and your interactions with LINAK. As a main rule, we collect your data directly from you or your employer when this data is provided as part of product orders or otherwise in the commercial relationship.

We use the applicable personal data for the day-to-day operation of our commercial relationship, this includes but is not limited to:

• Planning, administration, and handling of invoices.
• Ensure legal compliance, for example, related to export control and sanctions screening.
• To manage and enforce contractual obligations.